Return & Refund Policy

Effective Date:11-12-2024

At kurtazone.com, customer satisfaction is our priority. We are committed to providing high-quality products and an enjoyable shopping experience. If you are not completely satisfied with your purchase, we’re here to help with our return and refund policy.

1. Eligibility for Returns

• Timeframe: You may return your item within 14 from the date of delivery.
• Condition: To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.
• Non-Returnable Items: Certain items may not be eligible for returns, including:
  • Customized or personalized products
  • Sale or clearance items
  • Gift cards or vouchers

2. Return Process

1. Initiate a Return: To begin a return, please contact us at kurtazone506@gmail.com with your order details and reason for return.
2. Return Authorization: Our team will review your request and provide a return authorization and instructions on how to send the item back.
3. Shipping: You will be responsible for paying the shipping costs for returning the item, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service, as we are not liable for items lost in transit.
4. Inspection: Once we receive the returned item, we will inspect it to confirm that it meets our return criteria.
5. Once the product return is received, we will send you the replacement of the same product based on availability. If eligible for a replacement, it will be dispatched within 7 to 10 days.

3. Refunds

• Refund Approval: If your return is approved, we will credit a refund to your original payment method within 7 of receiving the returned item. Any shipping charges incurred on the returned product will be the responsibility of the customer.
• Partial Refunds: In some cases, partial refunds may be granted (e.g., if an item is returned in less-than-perfect condition).
• Shipping Fees: Please note that original shipping fees are non-refundable, except in cases of faulty or incorrect items.
• Refund Notification: You will receive an email notification once your refund has been processed. Please allow additional time for your bank or credit card provider to process the refund.

4. Exchanges

• If you wish to exchange an item for a different size, color, or style, please contact us at kurtazone506@gmail.com to initiate an exchange. Availability of the replacement item is subject to stock.
• Shipping: You will be responsible for return shipping of the original item, as well as any shipping fees for the replacement item.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at kurtazone506@gmail.com with your order number and a description or photo of the issue. We will provide a full refund or replacement at no additional cost to you.

6. Cancellations

• Order Changes and Cancellations: If you need to cancel or modify your order, please contact us as soon as possible at kurtazone506@gmail.com. Once an order has been shipped, it cannot be canceled, and you may need to follow our return process.

7. Contact Us

For any questions or assistance with returns, refunds, or exchanges, please reach out to us at:

• Email: kurtazone506@gmail.com
• Phone: +91 91739 90519

Thank you for shopping with kurtazone.com! We are here to ensure you have a seamless shopping experience.